Thank you for choosing HW Trading Group!

These Terms and Conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereby collectively referred to as the “Website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agree to the Terms and Conditions set out below.

Payment

All payments for classes and merchandise are completed through the company website. Here at HW Trading Group we offer a variety of payment methods which include Debit/Credit card payments or PayPal for merchandise and Direct Debit payment options for classes. All information is private to you and employees will store card information.

Pricing

HW Trading Group offers various services. Some of which are HWDRUMS & MULTIPLY-MUSIC lesson plans and each lesson plan offers a variety of payment options and prices. Please review the following information;

1-2-1 plans;

  • Direct Debit: £120 per month

2-2-1 plans;

  • Direct Debit: £140 per month
  • Direct Debit (Split payment): £70 per month

You will see a payment option called ‘Split Payment’. For convenience, we allow parents to split payments which allows you to pay for your child alone if you’re sharing lessons with your friends.

Payment schedule

As shown above, we offer Direct Debit payments. Our Direct Debit payment options come out on the first or 15th day of each month. If you sign up to our Direct Debit options half way through one month, you will be asked to pay directly into the HW Trading Group bank account for the remaining lesson in said month before your Direct Debit transactions commence.

Cancellations (Have to give 1-month notice)

Here at HW Trading Group we would be very sad to see you go and would wish your return as soon as possible! However, if you wish to cancel lessons with us we require a 1-month notice period. Refunds will not be given unless HW Trading Group is unable to continuously teach your child on a regular basis.

Failure to pay for services

Failure to make payments on services will result in a charge of £5, but additionally all online and practical lesson plans/services will be locked. Therefore, you will not be able to engage with our online portals or continue our exciting lessons plans! As a result, all payments must be made in-order to reactivate all services.

HW Trading Group yearly tuition

Here at HW Trading Group we teach year-round, so don’t worry as you can keep drumming all year! The only time we don’t teach is from Christmas to New year. These dates are as follows;

23rd December – 5st of January.

Therefore, lessons will continue as normal from the 7th of January.

If HW Trading Group cancels a lesson

Here at HW Trading Group we expect all parents to pay and receive weekly lessons plans, so why wouldn’t we offer the same to you!? If HW Trading Group unexpectedly cancels one of your lessons and/or can’t rearrange a lesson which is not convenient for you in under 24 hours, we will give you an additional FREE lesson! That’s right, FREE.

Changing lessons times

We are all about convenience so of course we are open to rearranging lesson times to suit your diary. However, please bear in mind our services are in high demand, so we may not be able to arrange another time slot. Therefore, please give our staff as much notice as possible to reduce the likely-hood of disappointment!

Christmas holidays

Here at HW Trading Group we teach throughout the year except the dates of: 23rd December – 5th of January where lessons will then commence again as normal from the 7th of January. As a result, all customers will receive two lesson tokens which offer FREE lessons that can be used whenever is most convenient.

By agreeing to this contract, you agree to adhere all conditions stated above and acknowledge that this is a legally binding document.